Training Programmes
Programmes & workshops.
Structured training experiences designed to deliver measurable improvements in service quality, team confidence, and guest satisfaction.
Wine Foundations
Core product knowledge and shared service language. Staff train using the actual products they sell, ensuring relevance, confidence, and retention.
Outcomes
Confidently describe wines to guests
Understand grape varieties and regions
Build shared wine vocabulary
Food & Wine Pairing Workshop
Pairing logic, tasting, role-play, and scenarios. Training is always customised to the restaurant's menu, wine list, service style, and guest profile.
Outcomes
Make appropriate pairing suggestions
Understand flavour interactions
Confidently guide guest choices
Upselling & Guest Conversation
Live service behaviour, upselling, and guest engagement. Every lesson is designed to be applied immediately on the floor — especially under pressure.
Outcomes
Natural upselling techniques
Read and respond to guest cues
Increase revenue without pressure
Busy-Night Readiness
Prepare teams for high-volume service with clear protocols, decision frameworks, and stress management techniques.
Outcomes
Stay calm under pressure
Quick decision-making frameworks
Team coordination during rush
Custom programmes available.
Need a tailored training solution for your team? We design bespoke programmes to address your specific challenges and goals.